Customer Policy and Delivery

Our Mainland UK Delivery and Returns:

We offer a FREE DELIVERY service (usually next day) for orders of £50 or more to mainland UK addresses.

For orders placed before 2pm Mondays to Thursdays, we aim to have your parcel delivered next day before 6pm (subject to our stock or if you require delivery to the Scottish Highlands).

No Monday, Saturday or Sunday deliveries.

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SCOTTISH HIGHLANDS

Delivery will take 2-3 working days. Orders over £120 will receive FREE DELIVERY. Orders under £120 will be charged £6.50 for delivery. Orders under £50 will be charged £3.50 for delivery.

Returns: Take your parcel to the post office, once returned (to LeatherScene, 7 Portway Close, Coventry, CV4 9UY), we can give you a refund or an exchange as long as our terms and conditions have been upheld.

Affected postcodes:

AB10 - AB16  /  AB21 - AB25  /  AB31 - AB39  /  AB41 - AB45  /  AB51 - AB56

IV1 - IV28  /  IV30 - IV32  /  IV36  /  IV40 - IV49  /  IV51 - IV56   IV63

KW1 - KW3  /  KW5 - KW14

PH19 - PH26  /  PH30 - PH40  /  PH49 - PH50


NORTHERN IRELAND

Delivery will take 2-3 working days. Orders over £120 will receive FREE DELIVERY. Orders under £120 will be charged £6.50 for delivery. Orders under £50 will be charged £3.50 for delivery.

Returns: We can offer a collection service at your cost (unless we are at fault) but it may cheaper for you to simply send it back yourself, please call us on 02476 470 784 if you would like to discuss the best way to return / exhange your order.


ISLE OF MAN / ISLE OF WIGHT

Delivery will take 2-3 working days. Orders over £120 will receive FREE DELIVERY. Orders between £50 and £119.99 will be charged £6.50 for delivery. Orders under £50 will be charged £3.50 for delivery.

Returns: Take your parcel to the post office, once returned (to LeatherScene, 7 Portway Close, Coventry, CV4 9UY), we can give you a refund or an exchange as long as our terms and conditions have been upheld.


REPUBLIC OF IRELAND

Delivery will take 2-3 working days. Orders over £120 will receive FREE DELIVERY. Orders under £120 will be charged between £8.50 - £29.00 shipping depending on the item.

Returns: Take your parcel to the post office, once returned (to LeatherScene, 7 Portway Close, Coventry, CV4 9UY), we can give you a refund or an exchange as long as our terms and conditions have been upheld.


REST OF WORLD

We only accept non-UK payments by Paypal. or by Instant Bank Transfer.

Please be aware if you are paying by PayPal then your delivery address MUST be a registered address on your PayPal account otherwise we cannot send to that address.

Delivery will take 2-4 working days. Orders over £120 will receive FREE DELIVERY. Orders under £120 will be charged between £8.50 - £29.00 shipping depending on the item.

Returns: Take your parcel to your local postal service, once returned (to LeatherScene, 7 Portway Close, Coventry, CV4 9UY), we can give you a refund or an exchange as long as our terms and conditions have been upheld.

Please note: We are not responsible for any custom tax and duties your country of residence may charge you to receive a delivery from us. The customs authorities in the country of destination determine whether charges are due on imported goods and the thresholds applicable will vary in each country.
This is not applicable to all non-UK deliveries.

If you have any questions regarding international ordering/delivery, please don't hesitate to email:
sales@leatherscene.co.uk

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How our Deliveries are Made

Parcels are sent by courier and have to be signed for. It is important when placing an order that you also arrange for someone to be at the shipping address given if you are not available yourself.

If no one can be there you must leave a signed note on the door for the courier to leave the parcel with an adjacent neighbour who can sign the acceptance on your behalf.

When ordering you can also state in the order comments box in check out the day and date you wish to receive the parcel if you think you will not be available the next day. Small items (e.g. gloves) are sent by Royal Mail First Class Post.

If there is a certain courier you would prefer we not send your parcel with, please let us know at the time of your order and we will do our best to take your wishes into account when shipping!

Should no-one be in when the parcel arrives the courier will leave a calling card for you to call the depot. The parcel can then be picked up from the depot by yourself after producing identity. If you require the courier to re-deliver the parcel they are at their liberty to charge again if they so wish (but do not always if en-route).

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Exchanges
If you have ordered the wrong size and require an exchange for another size or a different style, give us a call on 02476 470 784 and we'll explain the fastest way to receive your exchange.

Refunds
On the rare occasion that we are unable to satisfy your requirements or the goods sent are not suitable, please see the above Returns Instructions.

Providing we receive them back in good condition with all labels etc still intact within 7 working days of you receiving them the full purchase price of the item only will be credited to your account.
The exception to this is in regards to Christmas, over the Christmas period we will allow 14 days from Christmas Day.

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When returning any item, whether for exchange or refund, please do not pay for an expensive return service (e.g. next day, guaranteed, signed for etc) at the post office. You only need to pay for the standard service but ensure you get a 'proof of postage'.

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This does not effect your statuary rights.