Established in 1971 rest assured you are dealing with a very bona fide family company. We have a very caring customer conscious approach to trading. Our aim is to serve you well for you to tell others. We recognise you may be sceptical about ordering over the web for those of you who are still nervous but are contemplating purchasing our clothing, or indeed would like any further technical info, please call our help line on 024 7647 0784 we are always only to pleased to hear from you. Your comments are also important to us so much so we ask you to place them on our web site adjacent to your purchase for others to read.

When ordering remember the more info you give us as regards sizes the easier it is for us to get it right for you first time. Use the order comments box in check out to give extra measurements such as waist, hips, bust, Inside leg from crutch to centre of knee for armoured jeans. Inside leg from crutch to ankle bone for armoured and padded jeans (allows for boots).

Website Ordering Problems: Should you be experiencing problems when ordering on our website please ensure that you have your computer set up to accept cookies from us. If you are still experiencing problems try refreshing the page or re-booting your pc. If problems persist, please call our helpline on 024 7647 0784.

Our Mainland UK Delivery: With orders placed before 3pm (Mon-Thurs) we aim to have your parcel delivered next day before 6pm (subject only to our stock). Tuesdays to Fridays. No Mondays, Saturdays, or Sundays. Parcels are sent by Courier and have to be signed for. It is important when placing an order that you also arrange for someone to be there at the address given within these times if you are not available yourself.
If no one can be there you must leave a signed note on the door for the courier to leave the parcel with an adjacent neighbour who can sign the acceptance on your behalf.
When ordering you can also state in the order comments box in check out the day and date you wish to receive the parcel if you think you will not be available the next day. Small Items (e.g. gloves) are sent by Royal Mail First Class Post.

Ordering from outside UK: We accept orders from all over the world, however, the postage cost will vary depending on which country you are wanting your order delivered to. In order for us to give you the best price and service please complete the order form with your correct registered payment and delivery address. Ignore the fact that it will still say United Kingdom. We will then contact you with the best postage rates available at that time. We will not process the order until accepted by you.

Should no-one be in when the parcel arrives the courier will leave a calling card
for you to call the depo. The parcel can then be picked up from the depo by yourself after producing identity. If you require the courier to re-deliver the parcel they are at there liberty to charge again if they so wish. (but do not always if on route)

Over water deliveries for the U.K are made by parcel force, or Royal Mail and normally take 2 days for small first class parcels (e.g. camisole tops, gloves etc) larger parcels can take up to 4 days (working days).

Our returns policy is simple, if you have ordered the wrong size and require an exchange for another size or a different style simply send it back with the original invoice and a covering letter as to what you now require. Upon receipt of the same we will process your new order immediately (depending on stock) and debit or credit any difference in price + P&P. If an occasion arises where we are at fault for sending the wrong size, style, or faulty item we will of course refund any postage and post the new item back free of charge.

Refunds. Should on the rare occasion we are unable to satisfy your requirements,or the goods sent are not suitable please call
024 7647 0784 10am until 4pm 7 days, immediately after trying them, you will then be given a reference to return them by any post you choose. Providing we receive them back in good condition with all labels etc still intact within 7 working days of you receiving them the full purchase price of the item will be credited to your account.

This does not effect your statuary rights.